Office Policies

Our VACCINE POLICY follows the schedule outlined by the American Academy of Pediatrics.

For information on each vaccine (VIS), click this link: https://www.cdc.gov/vaccines/hcp/current-vis/index.html#cdc_listing_res-multi-routine-non-routine-vaccine-viss

We are now a proud member of the Vaccines For Children (VFC) Program, which allows all children to be vaccinated in our office. Vaccines for Children (VFC) Program Eligibility | VFC Program | CDC (Same program Super Shots uses)

The Truth About Vaccines: A Parent Presentation from our Providers

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, and follow evidence-based guidelines. We do not automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through the use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments, routine care, and immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However, walk-in appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care, we highly recommend you call ahead to schedule an appointment.

You should familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call (765)420-1721 to request a call back. The physician will call you back to give advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service.

Make sure we participate with your insurance plan. Here is a list of our participating insurances.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Out-Of-Network Covered Services Policy (PDF) for more information regarding insurance.

Insurance copays and/or any additional fees are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed. Staff will advise you regarding your issue or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message, and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 1 year in advance.

We now offer in-office breastfeeding help appointments with our Board Certified Lactation Consultant (billed through baby's insurance with our providers). 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late to your appointment.

Missed Appointments: No show/Last minute cancellations for appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We request at least a 24-hour notice for cancellation of appointments.